…well the server is on, so it must be working.
Organisations are adopting cloud based services to facilitate their IT needs at an unprecedented rate, and there are definite cost benefits to be realised when you are doing so. Usually everything goes well, right up to the point that there is a major incident. Then the following can occur:
Helpdesk: “Doesn’t look like anything wrong with your computer, I’ll log a ticket with your Infrastructure provider”
Infrastructure Provider: “Well the server is up, are you sure it’s not a communications issue, maybe talk to network support”
Network support: “It’s probably something to do with the internet. Have you spoken to your ISP”
ISP: “The internet is fine. Maybe something wrong with your computer. Have you spoken to your helpdesk”
…and it can be days between these exchanges.
Whilst these incidents seem far-fetched, the team at ReCognite have seen this occur on more than one occasion, at more than one client. These clients have, with the very best of intentions, outsourced their IT and then been left at the mercy of technical vendors who speak a language they don’t understand…or care to. Our consultants can act as a go between for your business and its IT vendors, to sort the “techo talk” from the end user and ensure that your IT services are defined and managed, allowing for a rock solid end-to-end platform for you to be able to run your business.